Delivery Information & Shipping Policy
We are proud to say that we are operating as normal and the majority of our deliveries are not impacted by the ongoing COVID-19 situation.
Do you ship to my country?
Yes! We ship globally using our specially selected network of reliable and trusted couriers. So if you've found us, you can shop with us!
Where will my order ship from?
Your order will be manufactured and shipped from our closest partner manufacturing facility to your location, wherever possible. This helps us minimise our impact on the environment and ensures you receive your order faster.
Our suppliers have facilities in United Kingdom, Netherlands, Spain, USA, Canada, Australia, China and Mexico.
How long will delivery take?
The majority of our orders are processed within 72hrs and arrive within 7-18 business days.
We ship globally and work with a network of global carriers including Royal Mail, Hermes, FedEx, DPD, DHL, UPS, and local authorities.
We are committed to keeping our carbon footprint to a minimum as well as offering free delivery. This means shipping times can vary depending upon your order and location, however we have included estimates below:
Order Processing: 24-72 hours
Frames & Canvas Wrapped artwork: Express 3-7 business days
Unframed artwork: Standard 7-18 business days
Full order tracking is provided, so you can keep up to date with the progress of your order.
In exceptional circumstances these times may be longer than outlined above due to factors outside of our control.
If your order is returned back to the postal service due to incorrect address information a £15 fee will be charged to cover the re-delivery.
Do I have to pay customs duties?
The vast majority of our orders do not incur any customs duties, as we manufacture and ship locally. Customs taxes and duties are however regulated by your own government and postal authority. As such, if any customs duties are incurred, you are responsible for paying them.
Got a question?
Simply get in touch with us at email@example.com and we'll be happy to help you.
Team Moncasso 🖤