Frequently asked questions

1. Where is your art made and shipped from?

We have print labs located in USA, UK, EU and Australia. Your art will be made by our experts in your home country wherever possible, or the nearest print lab to you, which reduces shipping time and avoids customs fees for most locations.

For example:

Order Location:	Ships From:
USA	USA
UK	UK
EU	EU
Australia	Australia
Rest of world	Our closest print lab to you

 

2. Do you ship to my country?

We ship our prints worldwide to a wide range of countries including USA, UK, EU, Australia and Canada. Full shipping options for your country can be found at checkout. If you are unable to checkout, get in touch as we may be able to offer you bespoke shipping options (support@moncasso.com).

We and work with a network of print labs around the world based in USA, UK, Europe, and Australia. No matter where you are located, we'll ensure your order is made and shipped from our closest print lab to you.

3. Where are you based?

We're a small business based in Manchester, UK - though we have a network of print labs around the world to make and ship art locally to you; in USA, UK, EU, Canada and Australia. 

4. What are the available framing options?

We offer a variety of framing options to suit your preferences and needs. Currently, our framing options include unframed prints, gallery wrapped canvas, floating framed canvas and solid wood fine art frames. Each frame is carefully selected to enhance the artwork you choose.

5. Can I request a custom size?

Yes! We can offer more frame sizes and options than we list on site. If you don't see the frame size or options you're looking for, reach out to us at support@moncasso.com and we'll be happy to help with your custom order.

6. How long will it take to receive my order?

Delivery times vary depending on your order, location and the shipping method chosen at checkout. For UK orders, you can expect delivery within 2-5 business days if you select express shipping or 4-7 business days for standard. International orders may take longer, typically arriving within 7-14 business days. Please note that these are estimated delivery times, and delays may occur due to unforeseen circumstances outside of our control.

7. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact us within 14 days of receiving your items, and we'll help you with your return.

We have return locations in USA and UK. Please note that personalized or custom orders may not be eligible for return. See our Returns Policy for full details.

8. How can I contact customer support?

If you have any questions or concerns, our customer support team is here to help. You can reach us via email at support@moncasso.com or through our contact form on the website. We strive to respond to all inquiries within 24-48 hours.

9. Can I track my order?

Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your shipment until it arrives safely at your doorstep.

If you have any further questions that aren't addressed here, please don't hesitate to reach out to us. We're here to make your shopping experience as smooth and enjoyable as possible!