Frequently asked questions

Most Moncasso wall art is a made-to-order giclée print on canvas. The canvas prints are not original hand-painted canvases. Some designs have a painterly appearance, but brushwork or metallic-looking details in the image are printed effects unless the product page explicitly says otherwise. Check the individual product page for its material and format.

An unframed canvas print is supplied rolled like a poster, ready for a frame of your choice. A gallery wrap is canvas stretched over a wooden stretcher bar support for a clean, borderless look. A floating frame places that stretched canvas inside an outer pinewood frame with a small gap around the artwork. We can also offer our prints in a classic picture frame with a plexiglass cover, simply send a request to our support team support@moncasso.com.

What you receive is the framing option you select on the product page. Room photographs show how an artwork can look in an interior and may feature a different frame or styling. Check the selected option and its product images before ordering, or ask us if you would like help matching a look.

Gallery-wrapped and floating-framed canvases arrive finished and ready for display. An unframed canvas print arrives rolled and needs framing. Hanging kits are not included in the box as standard. We recommend hanging the finished piece flush to the wall with a nail or screw suitable to your wall type and the artwork’s weight. If you order a framed option and would prefer a hanging kit, request one from us and we will provide it free of charge.

Measure the wall space and compare it with the dimensions on the product page. For a set, the selected size applies to each individual print, so allow for the full arrangement and the gaps between pieces. A floating frame adds to the finished outer dimensions. See our size guide, or send us the artwork name and your available wall space for help.

Screen settings, photographs and the light in your room can affect how colours appear. The product images are a guide to the artwork and palette. If a particular shade matters for your space, contact us before ordering and we can help you assess the piece.

No. Our artworks are printed using inks on canvas. The canvas has a woven surface, while any brushstrokes, texture or gold-effects are simply printed on using inks. It is not a hand-painted or metallic-leaf finish.

Many designs can be adapted, and most can be supplied with a frame finish beyond the listed options. Send us the artwork name, your preferred colours, dimensions or frame finish, and any helpful reference images. We will confirm what is possible and provide a quote before work begins. See bespoke and custom orders.

Yes. We send a digital preview for your review before a bespoke piece goes to print. Please ask for any changes at that stage. We will explain any fee and the order terms before you approve the final design for production.

Please contact us as soon as possible with your order number so we can check whether the order can still be amended or stopped before production. If it is already being made, we will explain the options available under our returns policy. Bespoke orders have separate terms, which we explain before you approve them.

We deliver to a wide range of countries, including the UK, US, Europe, Canada and Australia. The delivery options and cost for your address appear at checkout. If your location is not available there, email us and we can check whether a tailored option is possible.

We have print labs located in USA, UK, EU and Australia. Your art will be made by our experts in your home country wherever possible, or the nearest print lab to you, which reduces shipping time and avoids customs fees for most locations. For other destinations, import duties, taxes or courier fees may apply and are the customer’s responsibility under our shipping policy. The production location can depend on the artwork and delivery address, so we cannot promise a particular print lab for every order.

For example:

Timing depends on the artwork, finish, destination and delivery service. Your order needs time for printing and framing before dispatch. The delivery estimate at checkout and our shipping policy give the current guidance. If you need your artwork by a particular date, contact us before ordering so we can check the options.

Shipping options and charges for your address are shown at checkout, before you place the order. Any free-shipping offer shown on the site is subject to its current threshold and market terms.

Yes. We will email tracking details after your order has been dispatched. If you have not received them, check your junk folder and then contact us with your order number.

We have print locations in the UK, USA, EU and Australia, which means orders delivered to these locations do not incur customs duties or import taxes. For other destinations, including Switzerland and Norway, duties, taxes or courier import fees may apply. Any such charges are the customer’s responsibility under our shipping policy, so check local rules before ordering.

Yes, as Switzerland and Norway are non-EU countries, orders may be dispatched from either our UK or EU studios, depending on the artwork and destination. Each country has its own customs regulations and charges, which we’re unable to influence. Any applicable import duties, taxes, or courier fees will be the customer’s responsibility. We understand this isn’t ideal and always work to ensure a smooth delivery experience, but we recommend checking with your local customs office if you need guidance on potential charges.

If you have any questions or need assistance, our customer support team is here to help. You can reach us by email at support@moncasso.com or through the contact form on our website. Moncasso does not use AI bots, instead we use real people who care about your experience. We aim to respond to all enquiries within 1 business day.

Yes, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact us within 14 days of receiving your items, and we’ll be happy to assist with your return. We have return locations in the UK, EU and USA.

At this time, we’re unable to provide pre-paid return labels. For Australian and non-EU customers, please be aware that all returns must be sent to our UK or USA return address.

Please note:
- Items purchased using a gift card are not eligible for return, exchange, or cash transfer.
- Custom or bespoke orders are not eligible for return.

For full details, please see our Returns Policy.

Yes, we’re happy to offer one exchange per order to help you find the perfect piece for your space.

If you’d like to exchange your artwork for a different size or frame option, simply contact us within 14 days of receiving your order. We’ll guide you through the next steps and provide return instructions for our UK, EU or USA return address for your original item. 

Please note that we’re currently unable to provide return labels. As each artwork is made to order, we’re only able to offer one exchange per item. If you’d like to make further changes after an exchange, you’re welcome to return the item and place a new order for your preferred option.

Custom and bespoke pieces are outside the returns policy and are not eligible for returns. We send a digital preview before printing so you can check the design before your order is fulfilled. If your order arrives damaged or incorrect, contact us and we will review the issue. Your statutory rights are unaffected. See the bespoke terms and returns policy.

Email support@moncasso.com as soon as you notice the issue, with your order number and clear photos of the item and packaging. We will review what happened and explain the appropriate resolution. Your statutory rights are unaffected.

We will confirm when your return has reached us and email you when the refund has been issued to your original payment method. Your payment provider may take additional time to display the credit. See the returns policy for the current process and timing.

We're a small business based in Manchester, UK - read more about our story here. We have a network of print labs in USA, UK, EU and Australia, so that your artwork can be made to order by experts and shipped locally to you.

Our collections bring together designs from many different sources. Some are made by independent artists and designers, alongside work from creatives and creative studios. Wherever available, the individual artist or studio is identified on the product page. Meet them on our artists page.

We make artwork to order and use regional production where possible. That helps us avoid producing unsold stock and can reduce unnecessary long-distance shipping. Materials and packaging vary by format and production location. Read about our sustainability approach.