Frequently asked questions

1. Where are you based?

We're a small business based in Manchester, UK - though we work with a network of print labs around the world in UK, EU, USA, Canada and Australia. This means we can handcraft your order nearby to you without worries about customs fees.

2. Do you ship internationally?

Yes, we ship our prints worldwide and work with a network of print labs around the world based in UK, Europe, USA, Canada and Australia. No matter where you are located, we'll ensure your order is made and shipped from our closest print lab to you.

3. What are the available framing options?

We offer a variety of framing options to suit your preferences and needs. Currently, our framing options include unframed prints, gallery wrapped canvas, floating framed canvas and classic solid wood frames. Each frame is carefully selected to enhance the artwork you choose.

4. Can I request a custom frame size?

At the moment, we offer standard frame sizes to streamline our production process and ensure prompt delivery. However, if you have specific requirements, feel free to reach out to us, and we'll do our best to accommodate your request.

4. How long will it take to receive my order?

Delivery times vary depending on your order, location and the shipping method chosen at checkout. For UK orders, you can expect delivery within 2-5 business days if you select express shipping or 4-7 business days for standard. International orders may take longer, typically arriving within 7-14 business days. Please note that these are estimated delivery times, and delays may occur due to unforeseen circumstances outside of our control.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact us within 14 days of receiving your items, and we'll arrange for a return. Please note that personalized or custom orders may not be eligible for return.

6. How can I contact customer support?

If you have any questions or concerns, our customer support team is here to help. You can reach us via email at support@moncasso.com or through our contact form on the website. We strive to respond to all inquiries within 24-48 hours.

7. Can I track my order?

Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your shipment until it arrives safely at your doorstep.

If you have any further questions that aren't addressed here, please don't hesitate to reach out to us. We're here to make your shopping experience as smooth and enjoyable as possible!