Alma Cushion

Shipping

We collaborate with a network of printing partners located in the UK, Netherlands, USA, Canada, and Australia to produce and ship our artwork.

Your order is shipped from our closest fulfilment location to you, wherever possible. This helps us get your order to you faster and minimise the impact on our planet.

All our artwork is packaged securely in protective layers to ensure they arrive safely.

We use a network of postal carriers including Royal Mail, DPD, FedEx and local authorities using secure and tracked services.

Shipping Estimates

Shipping times depend on your order and location. Accurate shipping times for your order will be displayed at checkout. Times are provided below as a guideline only: 

If no shipping time is shown at checkout, our default shipping times are 6 to 18 business days.

For full details see our Shipping Policy.

Attempted Delivery

If delivery problems arise due to errors made by the customer, such as providing an incorrect address or failing to retrieve the item from the courier or post office within 14 days of date of attempted delivery, refunds will only be initiated after the item has been successfully returned to our specified UK return address.

You will receive notifications via email, tracking information, SMS or an attempted delivery note left in your letterbox. Failure to contact us within this 14-day period falls outside our return window, and regrettably, we won't be able to assist at that point.

As a small business, we collaborate with printing partners to produce all our artwork. In the event your order is returned to the sender (our printing partner) due to the delivery issues mentioned above, the responsibility for returning it to our specified UK return address lies with you, and the associated costs will be your responsibility as well.

Please take note that you will be accountable for covering the re-shipping expenses to our specified UK return address. Unfortunately, we cannot refund these additional shipping costs, as they result from the return process.

We greatly appreciate your understanding and cooperation. If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team at support@moncasso.com.

Returns

We have a hassle-free returns policy, which means you can return any items to us for a full refund within 14 days of delivery, so don't be afraid to try something new!

For full details please see our Returns Policy

If you would like to return your item, please contact our team at support@moncasso.com.